Octopus System
Q: Who is the Octopus System for?
Q: Who is the Octopus System for?
A: It’s designed for MUAB creators who want to manage content, products, finances, and support from one place.
Q: Is it mobile-friendly?
Q: Is it mobile-friendly?
A: Yes! The Octopus System works smoothly on both desktop and mobile devices.
Q: Do I need technical knowledge to use it?
Q: Do I need technical knowledge to use it?
A: Not at all. It’s beginner-friendly and intuitive for all users.
Q: Can I customize my system settings?
Q: Can I customize my system settings?
A: Yes. Head to the Settings arm to personalize your experience and control notifications.
Q: Will I get alerts about product activity?
Q: Will I get alerts about product activity?
A: Definitely. The Notifications arm keeps you informed of sales, reviews, and more.
Q: What if I need help using the system?
Q: What if I need help using the system?
A: You can chat with an AI agent to assist you with anything you need, or if you require help from a human, you can do that as well! You can can do that from the chat popup in your octopus system.
Business Dashboard & Setup
Q: What happens if I don’t complete the setup steps?
Q: What happens if I don’t complete the setup steps?
A: You can still use the platform, but completing your setup unlocks full earning potential and boosts credibility with your audience.
Q: Can I go back and edit any of the setup steps later?
Q: Can I go back and edit any of the setup steps later?
A: Yes! You can revisit and update your education, experience, payment info, and identity verification anytime.
Q: Do followers get notified when I complete my profile?
Q: Do followers get notified when I complete my profile?
A: Not directly, but a complete and verified profile makes your public creator page look more trustworthy, which can lead to more purchases and follows.
Q: Where do I go after finishing my setup?
Q: Where do I go after finishing my setup?
A: Head to the Digital Product Factory from the sidebar to start creating and managing your products.
Q: How often do the numbers for purchases and followers update?
Q: How often do the numbers for purchases and followers update?
A: These numbers refresh in real time based on actual user activity.
Digital Product Creation & Management
Q: What types of products can I create?
Q: What types of products can I create?
A: Courses, e-books, templates, toolkits, audio files, videos, checklists, and more!
Q: Can I organize my product into lessons or modules?
Q: Can I organize my product into lessons or modules?
A: Absolutely. Use Sections to structure your product by topic or chapter.
Q: How is my content protected?
Q: How is my content protected?
A: MUAB uses file encryption and secure streaming to prevent unauthorized access.
Q: Can I offer refunds?
Q: Can I offer refunds?
A: Yes. You can enable a 14-day refund policy to build trust with buyers.
Q: Can I create bundles or add-ons?
Q: Can I create bundles or add-ons?
A: MUAB currently supports one-time pricing. Bundles and advanced pricing options are coming soon.
Q: Do I need a Business Space to publish?
Q: Do I need a Business Space to publish?
A: Yes. You must have a Business Space to publish any product.
Q: Can I edit a product after publishing?
Q: Can I edit a product after publishing?
A: Yes! All changes (title, pricing, content, etc.) are saved instantly or according to a new schedule.
Q: What if I’m not ready to publish yet?
Q: What if I’m not ready to publish yet?
A: You can save your product as a Draft and publish later when you're ready.
Q: What’s the difference between Scheduled and Draft?
Q: What’s the difference between Scheduled and Draft?
A: Draft means the product is incomplete. Scheduled means it’s ready and will go live on a set date.
Q: Can I preview my product before publishing?
Q: Can I preview my product before publishing?
A: Yes. You’ll see a preview during the setup process before hitting Publish.
Q: Is there a limit to how many products I can create or manage?
Q: Is there a limit to how many products I can create or manage?
A: No. MUAB supports unlimited product creation and management.
Q: How do I duplicate a product?
Q: How do I duplicate a product?
A: Click the three-dot menu (…) next to the product and choose “Duplicate.”
Q: What happens if I delete a product?
Q: What happens if I delete a product?
A: Deleted products are permanently removed and can’t be recovered. Be sure before confirming!
Q: If I delete a product, do buyers lose access?
Q: If I delete a product, do buyers lose access?
A: No. Buyers retain access even after you delete the product from your dashboard.
Q: Can I recover a deleted product?
Q: Can I recover a deleted product?
A: Unfortunately, no. But you can duplicate a similar one and rebuild it.
Q: Can I view stats for each product?
Q: Can I view stats for each product?
A: Yes. Click "View Details" to access revenue, purchases, and customer feedback.
Q: Can I track refunds or engagement metrics?
Q: Can I track refunds or engagement metrics?
A: You can currently view total sales and purchases. More analytics features are in development.
Finance & Transactions
Q: How do I access my invoices?
Q: How do I access my invoices?
A: Tap any transaction in the Wallet (Earnings or Payments) to view the detailed invoice.
Q: What’s the difference between Earnings and Payments?
Q: What’s the difference between Earnings and Payments?
A: Earnings show money from product sales. Payments display your own purchases.
Q: Can I view payment history even if I haven’t sold anything?
Q: Can I view payment history even if I haven’t sold anything?
A: Yes. All users have access to their Payments tab.
Q: How are grouped transactions shown?
Q: How are grouped transactions shown?
A: They appear as one invoice for easier tracking and accounting.
Q: When do I receive my payouts?
Q: When do I receive my payouts?
A: Your payout date is clearly displayed in the Earnings banner in your Wallet tab.
Q: What payment methods does MUAB support for payouts?
Q: What payment methods does MUAB support for payouts?
A: MUAB supports PayPal, Payoneer, and other region-specific methods.
Q: What if there’s a problem with a transaction?
Q: What if there’s a problem with a transaction?
A: Use the support icon (top-right of the Wallet tab) to contact our team.
Q: Is there a limit to how many transactions I can see?
Q: Is there a limit to how many transactions I can see?
A: No. Your full history is always available for easy tracking and exporting.
Still curious? Learn more in our main articles:
• Discover Your Business Dashboard
• Discover the Digital Product Factory
• Create a Digital Product on MUAB
• Manage Your Digital Products on MUAB
• Discover the Finance Arm on MUAB
• Learn More about your Assistant (Octopus System)