Account Registration & Setup
Q: Do I need to complete all setup steps to start earning?
Q: Do I need to complete all setup steps to start earning?
A: Yes. You must complete the full setup process to make your account functional and secure for transactions and payouts
Q: How long does the approval or review process take?
Q: How long does the approval or review process take?
A: Typically within 48 hours after submitting your setup for review.
Q: What if I encounter issues during identity verification?
Q: What if I encounter issues during identity verification?
A: You can reach out to our support team via the Help section in the sidebar.
Q: Do I need to verify my account to start?
Q: Do I need to verify my account to start?
A: Verification isn’t required to browse or create content, but it’s mandatory to publish paid products and receive payouts.
Q: Can I register without uploading a product immediately?
Q: Can I register without uploading a product immediately?
A: Yes. You can complete your profile now and publish your first product later.
Q: Can I skip the business info during sign-up?
Q: Can I skip the business info during sign-up?
A: Yes, this section is optional during sign-up and can be completed anytime from your Dashboard.
Q: What if I don’t have business details yet?
Q: What if I don’t have business details yet?
A: That’s okay. You can still start the setup and add details later—especially if registering as a Creator.
Q: Do I need a registered business license to join MUAB?
Q: Do I need a registered business license to join MUAB?
A: A business license is only required at the verification stage. You can begin setup without it.
Q: Is a Business Space required to sell digital products on MUAB?
Q: Is a Business Space required to sell digital products on MUAB?
A: Yes. You must set up a Business Space to publish and sell content.
Editing & Managing Your Info
Q: Is this upgrade to Business Space free?
Q: Is this upgrade to Business Space free?
A: Yes. Upgrading is free. MUAB only takes a commission when you start earning.
Q: Can I edit my profile or business info later?
Q: Can I edit my profile or business info later?
A: Absolutely. Most details—like name, description, tags, and avatar—can be updated anytime in Settings.
Q: Can I change my email address?
Q: Can I change my email address?
A: Yes, you can update it from the Settings page.
Q: How do I reset my password?
Q: How do I reset my password?
A: Click “Forgot Password” on the login screen and follow the instructions.
Q: Can I preview my Business Space before going live?
Q: Can I preview my Business Space before going live?
A: Yes. Once approved, your public profile is viewable and editable anytime.
Q: What if I make a mistake during setup?
Q: What if I make a mistake during setup?
A: No problem. You can edit most fields after submission.
Q: Can I pause or deactivate my Business Space?
Q: Can I pause or deactivate my Business Space?
A: Yes. Contact support to pause publishing or temporarily deactivate your space.
Q: Can I keep some credentials private?
Q: Can I keep some credentials private?
A: Yes. You can choose whether credentials are visible to the public or for MUAB’s internal verification only.
Q: Can I use multiple payment methods?
Q: Can I use multiple payment methods?
A: Yes. You can link both PayPal and Payoneer for flexible payout options.
Q: What payment providers are supported?
Q: What payment providers are supported?
A: MUAB supports both global and local payment providers, depending on your region.
Q: When should I enable 2-step verification?
Q: When should I enable 2-step verification?
A: As soon as you start generating revenue—it helps protect your account and earnings.
Q: How do I access the setup video again?
Q: How do I access the setup video again?
A: You’ll find the video anytime on the “Complete Your Creator Setup” screen in your dashboard.
Q: Can I use the same email for both personal and business use?
Q: Can I use the same email for both personal and business use?
A: Yes. Your MUAB account supports both with a single login.
Q: Are there naming restrictions for my Business Space?
Q: Are there naming restrictions for my Business Space?
A: Yes. Your name must be unique and follow MUAB guidelines (no offensive, misleading, or impersonating names).
Privacy, Credentials & Verification
Q: Can I update my avatar or profile image?
Q: Can I update my avatar or profile image?
A: Definitely. You can change it anytime in your Settings.
Q: Are avatars customizable?
Q: Are avatars customizable?
A: MUAB offers a wide selection of avatars. While not fully customizable, there’s plenty to choose from.
Q: Can we have more than one admin?
Q: Can we have more than one admin?
A: Yes. You can manage admins and team roles through the Octopus System.
Q: Where do I manage my content, team, and earnings?
Q: Where do I manage my content, team, and earnings?
A: All from the Octopus System—your all-in-one dashboard for business operations.
Q: Is MUAB suitable for small businesses and startups?
Q: Is MUAB suitable for small businesses and startups?
A: Absolutely. MUAB supports solo creators, startups, and large institutions alike.
Still curious? Learn more in our main articles:
• Get Started As a Creator / Professional
• Start Creating Your Business Space on MUAB
• Register Your Business Space as a Creator
• Upgrade to Business Space from the MUAB App